Jewellery should be worn and enjoyed. That is why qualifying Gold Aura Jewellery pieces are protected by our complimentary One Year Tarnish Guarantee.
This guarantee is provided by Gold Aura Jewellery Ltd and is additional to your legal rights.
What is covered?
The guarantee covers abnormal tarnishing, corrosion or significant colour loss affecting the metal finish of an eligible piece during normal wear.
Ordinary contact with fresh water—including handwashing, showering and rain—will not invalidate the guarantee.
The guarantee applies to qualifying pieces made from:
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Stainless steel
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Stainless steel finished with 18k gold PVD plating
The materials used for each piece are shown on its product page. If you are unsure whether your jewellery qualifies, please contact us at team@goldaura.uk.
How long does the guarantee last?
The guarantee lasts for 12 months.
For online purchases, the guarantee begins on the date your order is delivered. For purchases made from Gold Aura Jewellery in person, it begins on the date of purchase.
Any replacement provided under the guarantee will remain covered for the remainder of the original 12-month guarantee period.
Who can make a claim?
The guarantee is available to the original purchaser or the intended recipient of a gift, provided that valid proof of purchase can be supplied.
The jewellery must have been purchased directly from:
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goldaura.uk
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Gold Aura Jewellery at one of our markets, events or other in-person locations
Products purchased from an independent stockist are covered by your legal rights against that retailer and any separate guarantee offered by them.
What is not covered?
The One-Year Tarnish Guarantee does not cover:
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Sterling-silver jewellery, which naturally reacts with its environment and may require regular cleaning
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Products made from other materials unless the product page specifically states that the guarantee applies
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Normal surface wear, including fine scratches, scuffs or gradual wear in areas exposed to repeated friction
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Accidental damage, broken chains or clasps, dents, bending or crushed jewellery
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Lost or stolen items
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Damage caused by misuse, deliberate damage or unauthorised alterations or repairs
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Damage caused by exposure to bleach, household cleaning products or other harsh chemicals
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Damage caused by failing to follow the care instructions provided
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Damage to stones, pearls, beads, enamel, cords or other decorative components
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Natural variations in stones, pearls or other natural materials
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Changes caused by an individual’s skin chemistry rather than tarnishing or failure of the metal finish
This guarantee specifically covers the eligible metal and PVD finish. It is not an insurance policy covering loss, theft or accidental damage.
Jewellery care
Our stainless-steel jewellery is waterproof and designed for everyday wear. However, no jewellery is completely resistant to every substance or form of physical damage.
To keep your jewellery looking its best:
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Avoid direct or prolonged contact with bleach, household cleaning products and other harsh chemicals
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Apply perfume, lotion and sprays before putting your jewellery on
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Rinse your jewellery with fresh water after swimming in chlorinated pools or salt water
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Dry it thoroughly before storing
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Store pieces separately to reduce scratching
Please see our Jewellery Care Guide for complete care instructions.
How to make a claim
Email team@goldaura.uk with:
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Your name
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Your order number or other proof of purchase
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The name of the affected item
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Clear photographs showing the issue
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A brief explanation of what has happened and how the jewellery has been worn and cared for
Please do not send an item back to us until we have provided return instructions.
We may request additional photographs or ask for the jewellery to be returned so that we can assess the claim. If a return is required, we will arrange or cover reasonable standard return postage.
What happens after a claim?
We will assess the jewellery, the information provided and the circumstances of the claim.
If we confirm that the issue is covered, Gold Aura Jewellery will choose an appropriate resolution. Depending on the item and the circumstances, this may include:
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Repairing the item where practical
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Replacing it with the same item
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Offering a comparable replacement if the original item is unavailable
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Providing store credit
A particular resolution is not guaranteed, and replacements are subject to availability. Any refund or credit will not exceed the amount originally paid for the affected item.
If the issue is not covered by this guarantee, we will explain why. We may still choose to offer assistance as a gesture of goodwill, but this is considered individually and is not guaranteed.
Territorial scope
This guarantee applies worldwide to eligible products purchased directly from Gold Aura Jewellery.
Where an international return is necessary, please contact us before posting the item so that we can provide appropriate instructions.
Your statutory rights
This guarantee is provided free of charge and gives you additional protection. It does not replace, restrict or affect your statutory rights.
Under the Consumer Rights Act 2015, consumers may have legal remedies where goods are faulty, not as described, not fit for purpose or not of satisfactory quality. You may choose to exercise your statutory rights instead of, or where appropriate alongside, this guarantee.
Our normal returns policy remains separate and can be found on our Refund Policy page.
Guarantee provider
Gold Aura Jewellery Ltd
Company number: 16336419
82 Suite A, 82 James Carter Road
Mildenhall
England
IP28 7DE
Email: team@goldaura.uk
Website: goldaura.uk